FAQ

Find answers to all your questions about Grand & Leaf's classic, high-quality photo albums. Discover how our albums preserve your memories with style and durability.

How long will it take to get my album?

We reserve a 7-day production time for each book to account for photo development and book construction. After this, your book is shipped with the estimated delivery time added depending on the shipment method chosen (standard or express). Overall, we aim to have your album to you within 14 days from order submission.

What if I only have <50 photos?

Don’t worry! You can make an album with less or more than 50 photos, our ranges are not hard caps. Just be sure to select the correct range your desired photo count fits into within the product page.

How can I add vertical photos to my album?

Our current album offerings have three 6”x4” (LxH) photo slots on each page. Photos that have a vertical, or portrait style orientation can either be rotated and cropped after uploading to fit this orientation or can be left as is. *In the case of the photo being left in its original orientation, please keep in mind that it will show sideways within the album*.

Can I cancel my order?

Unfortunately, we can not allow orders to be canceled once the photos have been developed. Please contact us and we will be able to cancel if the production has not yet started on your album.

What is the return policy?

We do everything we can to make sure our albums and prints are of the highest quality. Since the album contains custom prints, we do not accept returns at this time.